Email-Gmail
GMail has got it wrong. They don't provide the user the facility to create their own folders. This is seriously annoying if one has a some daily/professional mails coming all the while which one doesn't necessarily want to remove but which eat up your inbox view nevertheless. Hence, personal/directed mails are harder to find. Labels are just not good enough. Search is good but folders are better. No point in wading through the junk to find some obscure mail that you want to make a point to your friend. :(
Comments
Read http://gmail.google.com/support/bin/answer.py?answer=6579&topic=39
Now say sorry to gmail :-)